At Rollex 11, privacy is more than a legal obligation — it is a genuine commitment to every member. This Policy clearly and honestly explains how we handle your personal information, so you can play with complete peace of mind and confidence.
Rollex 11 only collects data that is strictly necessary to provide our services to you. We do not collect excessive information that is irrelevant to your account or transactions.
All personal data of Rollex 11 members is stored on secure servers with military-grade encryption (AES-256). Access to this data is strictly limited to authorised personnel only.
Rollex 11 has never and will never sell, rent, or trade its members' personal data to any third party for commercial purposes without your explicit consent.
You have the full right to access, correct, download, or request the deletion of your personal data held in the Rollex 11 system at any time through your account settings.
All financial information, including your Touch 'n Go, GrabPay, DuitNow, Maybank2u, and CIMB Clicks account details, is handled with the highest level of confidentiality and is never stored in unencrypted form.
The Rollex 11 Privacy Policy is reviewed and updated periodically to ensure it reflects current best practices and compliance with Malaysia's Personal Data Protection Act (PDPA 2010).
Rollex 11 is Malaysia's leading online casino and betting platform, operating at rollex11.click. Since we began operations in 2018, we have earned the trust of over 250,000 members across Malaysia — and one of the cornerstones of that trust is our firm commitment to privacy and data protection.
This Privacy Policy ("Policy") explains in detail and with full transparency how Rollex 11 collects, uses, stores, shares, and protects your personal information when you use our platform — whether through the website, mobile app, or any related services.
By registering an account or using Rollex 11's services, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please contact us or discontinue use of the platform.
This Policy is to be read together with Terms & Conditions Rollex 11. Together, these documents form the complete agreement between you and our platform. This Privacy Policy complies with Personal Data Protection Act 2010 (PDPA) Malaysia.
Rollex 11 follows a data minimisation principle — we only collect information that is genuinely necessary to provide, manage, and improve our services to you. The categories of data we collect are as follows:
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Full name | Account identity verification | Yes |
| Malaysian phone number | OTP verification & communications | Yes |
| Email address | Notifications & account recovery | Yes |
| Date of birth | Age verification for 18+ | Yes |
| MyKad / Passport Number | KYC verification (upon request) | Preferences |
| E-wallet / bank account information | Deposit & withdrawal processing | Yes |
When you browse or use the Rollex 11 platform, our systems automatically record the following technical information to maintain security and enhance your experience:
Every deposit and withdrawal transaction you carry out through Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u and CIMB Clicks recorded in our systems for audit, legal compliance and dispute resolution purposes. Your financial account details are handled by certified payment gateway providers and are not stored on Rollex 11 servers in plain text.
The personal data we collect is used solely for legitimate and transparent purposes. Rollex 11 uses your information for the following:
Rollex 11 does not use your personal data to make automated decisions that materially affect you without human involvement. Any action taken on an account — including suspension or restriction — is subject to review by our compliance team.
Rollex 11 does not sell, rent, or trade its members' personal data. However, there are limited circumstances in which we may need to share your data with trusted third parties:
We work with third-party service providers who assist us in operating the platform, including payment gateway providers, cloud computing service providers, analytics companies and gaming software providers. All such third parties are bound by strict data protection agreements and are only permitted to use your data for the specific agreed purposes.
Rollex 11 may be required to disclose your personal data to Malaysian government authorities or law enforcement agencies where there is a valid court order, criminal investigation, or other legally binding compliance requirement.
In the event of a merger, acquisition or transfer of Rollex 11 assets, member data may be transferred as part of those assets. In such cases, members will be notified in advance and will remain protected under an equivalent or stricter privacy policy.
Rollex 11 does not share your personal data with third-party advertisers, data brokers or social media platforms for targeted advertising without your explicit consent.
Rollex 11 takes data security infrastructure seriously to ensure your personal information is always protected. The key security measures we have in place include:
All communications between your device and Rollex 11's servers are encrypted using military-grade SSL/TLS protocols.
All stored data is encrypted with AES-256. Passwords are stored as one-way hashes that cannot be decrypted.
Available for all accounts — an added layer of security via OTP sent to your registered phone number.
Our threat detection system monitors for unusual activity 24/7 and automatically blocks suspicious access attempts.
Access to member data is strictly controlled — only staff with a legitimate operational need may access personal information.
Rollex 11 undergoes external security audits conducted by independent third-party experts to ensure ongoing compliance.
Rollex 11 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic and ensure account security. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Required for core platform functions — login, sessions, and security. Cannot be disabled. | Session / 7 days | |
| Analysing how members use the platform to help us continuously improve the user experience. | 90 days | |
| Remembering your preferences such as language, display settings, and favourite game selections. | 1 year | |
| Used to show you relevant offers and promotions. Requires your consent. | 30 days |
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Rollex 11 platform. For more information on managing cookies, refer to your browser's documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a Rollex 11 member have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
If any of your data is inaccurate or out of date, you have the right to request a prompt correction.
You may request the deletion of your personal data, subject to statutory retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another service.
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the relevant authority.
To exercise any of the rights above, please contact our privacy team at support@rollex11.click by clearly stating the right you wish to exercise and your account information for identity verification.
Rollex 11 retains your personal data only for as long as necessary for the stated purposes, or as required under Malaysian law. The following are our general data retention guidelines:
Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked to any individual.
Rollex 11 is a platform intended solely for individuals who are 18 years and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on Rollex 11 should contact us immediately at support@rollex11.click.
If you suspect a minor is using the Rollex 11 platform, please report it to us immediately. We take child protection seriously and will act swiftly on any report received.
Rollex 11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new Malaysian legal requirements, or platform service improvements.
When material changes are made to this policy, we will:
Your continued use of the Rollex 11 platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, please contact us to discuss further or close your account.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the Rollex 11 privacy team is here to help:
We are committed to responding to all privacy-related enquiries within 24 working hours. Please clearly state the subject of your enquiry and your Rollex 11 account number (if applicable) to help us assist you faster.
Rollex 11 respects and protects the privacy rights of every member in accordance with Malaysia's data protection laws. Below is a straightforward summary of your rights.
Register a free account and enjoy a safe, secure, and exciting online casino experience. Over 250,000 Malaysian players have trusted Rollex 11 since 2018.